Refund policy

Refund Policy

At Lumorashoppe, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days after your order has been delivered.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused, unworn, and in its original packaging. Proof of purchase or your order number may be required.

To request a return, please contact us at:

support@lumorashoppe.com

Please do not send items back without contacting us first.

Return Address

Approved returns should be sent to:

Longyang Yayuan
Hanyang District
Wuhan City, Hubei Province
China

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@lumorashoppe.com and include your order number, a description of the issue, and clear photos or videos showing the problem.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are generally non-refundable unless the return is due to our error or the item arrived damaged or defective.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. Once an order has been shipped, it can no longer be cancelled and must be handled through our return process after delivery.

Exchanges

If you would like to exchange an item, please contact support@lumorashoppe.com. Depending on product availability, we may arrange an exchange or ask you to return the original item and place a new order.

Shipping Protection

Shipping Protection is an optional add-on designed to provide additional support for eligible shipping-related issues.

Only one Shipping Protection item is permitted per order. Purchasing more than one Shipping Protection item does not provide additional coverage.

If a duplicate Shipping Protection item is added due to a technical issue, the duplicate may be removed or refunded.

Contact Us

For any return, refund, exchange, or order-related questions, please contact:

support@lumorashoppe.com