Frequently Asked Questions

Q: Do you offer free shipping?

A: Yes! We provide free shipping on all orders over $55 — shop with peace of mind, no hidden fees.

Q: How long does it take to ship my order? Can I track it?

A: Orders are usually processed and shipped within 1–3 business days. Once your package is on the way, you can track it anytime via the “Track Your Order” page using 17Track.

Q: How can I request a return or refund?

A: Please check our Refund Policy and Shipping Policy at the bottom of our website for detailed steps. If your order qualifies, simply contact us with your request.

Q: Do I need to pay for return shipping?

A: If the return is due to a product defect or quality issue, we will cover the return shipping costs. For personal reasons (e.g., wrong choice, dislike), the buyer will be responsible for return shipping.

Q: Which payment options do you accept?A: We currently accept PayPal and Venmo, Credit/Debit ，Cardsensuring your checkout is fast and secure.

Q: What if a seasonal or popular item is out of stock?A: If an item sells out, we recommend subscribing to our email list or following us on social media for restock alerts and new arrivals.

Q: How can I get discounts or stay updated on new arrivals?A: Simply subscribe with your email at the bottom of our website. We’ll send you exclusive promotions, seasonal sales, and product updates.

Q: How can I contact Lumorashoppe for questions or support?A: You can reach us through the Contact Information page in the top menu, or send us an email directly. We’ll get back to you as soon as possible.